The time I need to prepare an order for shipping varies. For details, see individual items.
But please contact me if you have any problems with your order.
Granite Coast Jewelers respects your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this shop.
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1. Information Collected
To fulfill your order, you must provide certain information (which you authorized Etsy to provide), including:
• Your name
• Email address
• Postal address
• Payment information
• Details of the product you are ordering
You may also choose to provide additional personal information (for example, for custom orders) if you contact me directly.
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2. Why Your Information Is Needed
Your information is used for the following purposes:
• To provide and fulfill your order, including processing payment, shipping, and customer service
• To communicate with you regarding your order
• To comply with legal and regulatory obligations
• To resolve disputes or enforce agreements
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3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), personal information is processed based on:
• Contractual necessity (to fulfill your order)
• Legal obligation (such as tax or record-keeping requirements)
• Legitimate interests, including improving services and preventing fraud
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4. Information Sharing and Disclosure
Information about customers is shared only as necessary and in limited circumstances:
• With Etsy, as required to provide services and comply with Etsy’s policies
• With trusted service providers (such as shipping carriers and payment processors) solely to fulfill your order
• When required by law or to respond to legal processes
• To prevent fraud or protect rights and safety
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5. Data Retention
Customer information is retained only for as long as necessary to:
• Provide services
• Comply with legal and tax obligations
Typically, this information is kept for up to 4 years, unless a longer retention period is required by law.
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6. Data Transfers Outside the EU
If you reside outside the United States, please be aware that your information may be transferred to and processed in the United States and other jurisdictions. Appropriate safeguards are relied upon, including Etsy’s compliance measures and standard contractual clauses where applicable.
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7. Your Rights (EU Residents)
If you reside in the EU, you have the right to:
• Access your personal information
• Correct or update your information
• Request deletion of your information
• Object to or restrict processing
• Receive a copy of your data (data portability)
To exercise these rights, you may contact Granite Coast Jewelers directly.
You also have the right to lodge a complaint with your local data protection authority.
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8. Contact Information
For purposes of EU data protection law, Granite Coast Jewelers is the data controller of your personal information. If you have any questions or concerns, you may contact:
Granite Coast Jewelers
Info@granitecoastjewelers.com
Custom and personalized orders are welcome where possible. Each piece is made with care and consideration, and I’m happy to work with you to create something meaningful and well-made.
Because custom work is made specifically for you, these orders are non-refundable. Production timelines may vary depending on the scope of the project.
Clear communication is an important part of the process. Details, design choices, and expectations will be discussed throughout to ensure the finished piece aligns with what was agreed upon.
Adjustments to the length of bracelets, necklaces, and pearl strands may be possible upon request and will depend on material availability.
Pricing may change accordingly
If you have a specific length in mind, please feel free to reach out via Etsy convo or by email before placing your order to confirm options. I am always happy to help.
Diamonds & Gemstones
Diamonds and many gemstones are durable, but can still be scratched or damaged with improper wear.
• Avoid impact with hard surfaces
• Remove jewelry before heavy activity or manual work
• Clean gently using warm water, mild soap, and a soft brush
• Avoid exposure to harsh chemicals or ultrasonic cleaners unless appropriate for the specific stone
Pearls require more delicate care due to their organic nature.
• Avoid contact with perfumes, lotions, and hairspray
• Wipe gently with a soft cloth after wearing
• Store separately to prevent scratching
• Do not use ultrasonic or harsh cleaning methods
Pearls benefit from occasional wear, but should not be exposed to excessive dryness or heat.
Gold, Gold-Filled & Sterling Silver
Gold, gold-filled, and sterling silver jewelry are durable, but will naturally show wear over time.
• Remove before swimming, bathing, or using household chemicals
• Store in a dry place, preferably separate from other pieces
• Clean with a soft cloth or mild soap and water as needed
Sterling silver may develop tarnish over time, which can be easily removed with a polishing cloth or appropriate silver cleaner.
Karat Gold (Solid Gold)
Solid gold alloys such as 10k, 14k, or 18k. Durable, long-lasting, and resistant to tarnish—well suited for everyday wear.
Gold-Filled
A thick layer of gold bonded to a base metal. Contains significantly more gold than plated materials and offers excellent durability with proper care.
Gold-Plated
A thin layer of gold applied over a base metal. While attractive initially, it can wear over time with regular use.
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Gold-plated materials are not used in regular production, except when repurposing vintage or antique components.
Ready-to-ship items ship within 1–3 business days.
Custom and personalized orders ship on a timeline based on the scope of work and will be communicated during the design process.
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Shipping Details
Free domestic shipping is offered within the United States.
Delivery times vary by carrier and destination. Granite Coast Jewelers is not responsible for postal delays once an order has shipped.
International buyers are responsible for any duties, taxes, or fees required by their country. Granite Coast Jewelers is not responsible for customs delays or additional charges.
Due to regulations, orders cannot be accepted from Germany. Orders with a German shipping address will be canceled and refunded.
Returns:
Returns and exchanges are accepted. Please contact Granite Coast Jewelers within 14 days of delivery to request a return or exchange.
All returned items must be sent back in their original condition. Each piece is inspected upon return. Refunds are issued within 3–5 business days of receiving the item.
Items showing signs of wear, damage, or alteration may be subject to a partial refund.
There are no restocking fees.
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Exchanges
Exchanges are available for eligible items. If you would like to exchange a piece, please reach out within 14 days of delivery to discuss available options.
Exchange approval may depend on item condition and material availability. Any difference in price will be adjusted accordingly.
Each piece is carefully packaged with attention to detail to ensure it arrives safely and in presentation-ready condition.
Packaging is suitable for gifting, whether for yourself or someone else.